01748 884633 info@cambridgehousereeth.co.uk
Tel: 01748 884633

Luxury 5* Gold Bed & Breakfast in the Yorkshire Dales

Method Statement of measures and protocol for the control of spread of Covid-19.

Cambridge House Countryside Guest House, Reeth, North Yorkshire  June 2020

Pre-arrival

  • Email or letter to inform you of the measures in place to control the transmission of Covid-19.
  • We will request an arrival time between 4.00pm – 6.00pm and give you arrival procedures
  • We will include a brief health questionnaire relevant to coronavirus symptoms and ask if you have been in contact with a person showing symptoms within the last 14 days.
  • Pre-payment by BACS at least 48hrs prior to arrival to avoid use of a card machine.

Arrival

  • Guests should wait until invited to enter CH to maintain social distancing
  • Guests must use hand sanitiser on entry
  • Boots, walking and cycling gear to be kept in guests’ cars or if on foot, to be removed and kept in guest rooms. Muddy boots must be removed before entry.
  • Guests will be provided with instructions to find their room.
  • Guests to carry their own luggage
  • Registration forms will be in guests’ bedrooms if not done prior to arrival.

During your stay

  • Guests will be asked to maintain social distancing throughout their stay
  • Guests should use hand sanitiser on entry to CH, rooms and on exit and follow hand washing guidelines.
  • Use of conservatory and guest lounge will be restricted
  • Guest downstairs toilets, drying room and laundry facilities will be closed
  • Guest rooms will only be serviced for stays of 3 nights or longer and on request; a simple cleaning pack will be provided.
  • Extra pillows and blankets are available on request
  • PPE will be used to meet guests
  • There will be no bar or soft drinks available or use of guest fridge
  • Guests will be reminded not to make unnecessary contact with hard surfaces
  • All nonessential items e.g. books, leaflets, pens etc will be removed

Breakfast

  • Breakfast to be pre-ordered and served at a given time slot, room by room; order slips will be provided in guest rooms and posted in the box in the hall
  • A wipe clean table cloth and paper napkins will be provided
  • Table and chairs to be disinfected between each sitting and set at a different positon
  • Individual condiments will be provided
  • PPE will be used during breakfast service

Check-out

  • Check-out is by 10.00am
  • Guests to strip their beds and put linen and towels in the laundry bags provided
  • Guests to carry their own luggage
  • Any transactions not made by BACS can be processed by card at a safe distance; the machine will be disinfected between transactions

General

  • All areas to be regularly cleaned and disinfected throughout the day including all hard surfaces using BS EN 14476.
  • Guest rooms to be left vacant between stays where possible and then deep cleaned; carpets and curtains to be vacuumed and disinfected, hard surfaces to be disinfected.
  • All hard surfaces to be cleaned with BS EN 14776 disinfectant twice daily
  • Guest linen and towels to be laundered at 60C+ for recommended time
  • Guest toiletries will be removed, disinfected and left 72hours
  • Unused hospitality items will be destroyed and replaced with fresh ones for each guest