Method Statement

Pre-arrival

• An email or letter will be sent to you to inform you of the measures we’ve had to implement to conform to the government guidelines to control the transmission of Covid-19.
• In your pre-arrival email, we will provide local information and ask for your preferences for hospitality items for your room. We strongly advise that you pre-book your evening meals or any specific activities you wish to visit during your stay.
• In the email we will ask if you’ve been in contact with anyone with coronavirus within the last 14 days or have any symptoms.
• Arrival time is between 4.00pm – 6.00pm. Whilst early arrivals aren’t possible unless by prior arrangement, you’re welcome to leave your car in the car park and explore Reeth.
• You will be emailed your registration form which we ask you to complete prior to your arrival.
• Card details will be taken when booking or payment by BACS can be arranged prior to arrival.

Arrival

• Guests should wait to be invited into CH to maintain social distancing. Just in case we miss your arrival, please ring the doorbell on the right hand side of the front door.
• By the entrance, we display our NHS Track and Trace QR code for use with the Covid-19 App.
• Guests should use hand sanitiser on entry and wear face masks.
• We will be wearing appropriate PPE in all public areas.
• Guests will be provided with instructions on the layout and how to find their room.
• We can’t routinely help you with luggage but if required, help will be provided at a socially maintained distance and while wearing PPE.
• A designated area in reception will be available for wet or muddy walking or cycling gear to be left to dry. Anti-viral spray and paper towels will be provided for use as necessary.
• Registration forms will be left in guests’ bedrooms if not completed by email.
• Room keys, with a front door key, will be disinfected between guests and will be left in your room. Please keep the key with you and leave it in your room at check out.
• Guest welcome folders and local information leaflets and menus have had to be removed from public areas and guest rooms but all the information is available on our website.
• Unnecessary items such as cushions, magazines and ornaments have had to be removed to meet government guidelines.

During your stay

• In your room you will find breakfast menus, breakfast order forms and hospitality request forms. Please complete breakfast orders by 7.00pm and hospitality forms by 9.30am and leave them in the bowl on the side in the hall.
• Your room will have been thoroughly cleaned and disinfected in line with government guidelines prior to your arrival. In order to avoid contact with guests’ belongings, guest rooms will not be routinely cleaned on a daily basis. If required, when guests are out, we will replace towels, mugs and glasses, top up hospitality items as requested and remove rubbish. Washing up liquid and a tea towel are also provided just in case you prefer to wash your mugs yourself.
• Guests should maintain social distancing of 1-2m throughout their stay and wear face masks in public areas as per current government guidance.
• Hand sanitiser is located by doors throughout Cambridge House and should be used on entry or exit to CH and throughout when entering and exiting rooms.
• The correct hand washing procedures should be followed.
• Use of the conservatory is possible with social distancing.
• It may not be possible to serve afternoon tea in the conservatory.
• Guest downstairs toilets, drying room and laundry facilities will remain closed to guests for the time being but alternative drying arrangements will be provided.
• Blankets and extra pillows have been removed from guests’ rooms but are available on request.
• Your TV remote is disinfected between guests and is provided in a sealed bag.
• The hairdryer and coat hangers will be disinfected between guests.
• All hospitality items and toiletries will be replaced between guests.
• There will be no honesty bar.
• The guest fridge may be used but please follow the designated shelves for each room.
• Guests should try to avoid unnecessary contact with all hard surfaces, particularly door handles and hand rails.
• Some books, maps and leaflets will be available for guests but we ask that you place them in the isolation box when finished with.

Breakfast

• Breakfast is to be pre-ordered by 7.00pm using the breakfast order forms provided in the ‘Welcome Bag’ in your room.  Breakfast will be at a given time, room by room. Please place the forms in the dish in the hall.
• We’ve had to remove the buffet service but all the items are available to order as are condiments, jams and our award winning marmalades.
• We’ve replaced our table linen with a wipe clean table cloth which is disinfected with anti-viral cleaner between each sitting.
• As well as disinfecting the table, the chairs will be changed and disinfected between each sitting.
• We ask that you use the hand sanitising gel at the entrance to the dining room and wear a facemask until sat at the table.
• We will be wearing PPE during breakfast service.

Check-out

• Check-out is by 10.00am.
• For our safety in order to minimise contact with bed linen and towels, we ask that guests help us by stripping their beds and putting the linen and towels in the laundry bags provided. The bags are then isolated for 72 hours before going to the laundry.
• Please leave your room key in your room or in the door.
• Although we can’t routinely help you with your luggage, if necessary we will help while maintaining social distancing and wearing PPE.
• Our aim is to minimise contact at check-out so where card details were provided when booking, we will use them to take payment prior to your departure or if arranged prior to arrival, payment can be made by BACS transfer. If neither of these is possible, a card machine is available and will be disinfected between transactions.

General

• A full Covid-19 risk assessment has been completed.
• We have attended a Hospitality Industry Training course on The Principles of Infection Control and Safety.
• All areas, including all public areas, all guest bedrooms and all working areas, will be treated with anti-viral cleaner which is BS EN 14776 accredited.
• Hard floors, including the kitchen and guest bathrooms, will be steam cleaned.
• Guest rooms to be left vacant between stays where possible and then deep cleaned; carpets and curtains to be vacuumed and all hard surfaces and touch points to be disinfected using BS EN 14776.
• All hard surfaces and touch points in public areas e.g. door handles, will be cleaned with BS EN 14776 disinfectant regularly throughout the day and more frequently during busy times e.g. 7.30-10.00am and 4.00-10.00pm.
• Guest bed linen is sent to a laundry where it is laundered in accordance with government recommendations.
• Guest towels are laundered on site at 60C+ to government standards.
• ·         All guest beds are made up with mattress protectors, pillow and duvet protectors which are all changed between guests and laundered to the protocol safety standards at 60C +.
• Guest toiletries will be replaced for each new guest.
• Unused hospitality items will be destroyed and replaced with fresh ones for each guest.
• Unnecessary ‘collateral’ has been removed to minimise touch contact points. This means you won’t see cushions, ornaments, games, magazines or lots of leaflets on display.

Coronavirus

If you develop symptoms of Covid19 whilst staying with us at Cambridge House, these are the government guidelines on what you should do if you fall ill with coronavirus symptoms during your stay with us.

• Please let us know by phoning the house phone 01748 884633 or 07736674285.
• Remain in your room to minimise any risk of transmission.
• Request a test.
• Whilst in your room we will provide all meals, drinks and support via room service.
• Anyone else staying with you in the room should also isolate in the room.
• If the test is confirmed to be Covid-19, you should return home if possible. Use private transport but only drive yourself if you can do so safely. If you cannot reasonably return home (for example because you are not well enough to travel or do not have the means to arrange transport), we will discuss your case with an appropriate health care professional.
• If you are acutely ill, we will contact our GP and seek medical advice.